Midtown Auto Works Customer Service

Midtown Auto Works Customer Service

by admin, May 22, 2019

Midtown Auto Works Customer Service

Mercedes Benz | Porsche Mechanic | Auto Repair | Services | Sacramento

P. 916.382.7700

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All Mercedes-Benz and Porsche owners understand that they are driving one of the most prestigious car brands in the world. From performance to style, Mercedes-Benz’ and Porsches are viewed as a dream car for many. Though there are many luxuries that come with driving one of these two car brands, it is important to understand that there are going to be some downsides that nobody wants to deal with. One of the biggest complaints about driving a luxury car like a Mercedes-Benz and/or a Porsche is that the repair costs are crazy expensive. Though this is true for almost all luxury vehicles, it’s important to understand that included in the cost is exceptional customer service. If you feel like you aren’t getting the BEST, customer service from a dealership or specialist and you’re still getting charged sky high prices, then you need to find another place to get your car serviced. If you are in this position, where you’re running into all sorts of repair problems at a high cost with unsatisfactory customer service, visit us at Midtown Autoworks.

We opened our doors here at Midtown Autoworks to provide the great customer service that is often missing from dealerships and/or outside specialists. Not only is our team experienced, educated, and skillful, but our team puts the customer first. Here are a few of our promises that exemplifies how we put customers first to ensure the best customer service.

We will do our research to try and fix your car problem permanently. Our goal when dealing with big and complex problems is to make sure the problem will never happen again. If we don’t know how to fix your car problem permanently already, we promise to do our research before we even lay hands on your car. We want you to pay once and only once for those big repairs.

We will call you back when we say we’ll call you back. Trust is a huge part of our shop culture so when we give you a date, you can be sure you’ll get a phone call by that time.

Last but not least, we promise here at Midtown Autoworks that we will take the time to make sure you know what’s going on with your car. We don’t just hand the keys to you and say you’re good to go. We will explain every step, provide explanations of why things were done, and answer all of your questions you may have. Whether it be ten minutes or a couple of hours, you have our undivided attention as long as you need it.

We put our customers first and customer service is the most important thing for our shop. For more information give us a call or don’t hesitate to pay us a visit. We look forward to working with you soon.