Midtown Auto Works | Auto Repair
Customer Satisfaction
Porsche Mechanic | Repair | Services |Midtown Autoworks Sacramento
P. 916.382.7700
At Midtown Autoworks customer satisfaction is one of our biggest priorities. One of the main reasons why Midtown opened it’s doors was because of the lack of positive treatment that customers get when they go to a dealership environment. Dealerships promise the best customer service but when your car actually needs a service, it almost always seems like you are last in line. To a dealership, you and your car are just a number. But not at Midtown. To get the right treatment and to be a part of over two thousand satisfied customers, bring your car into Midtown Autoworks.
We understand that you, the customer, are probably already frustrated that you have to bring your car into the shop. Bringing your car in requires making an appointment, working around your personal schedule, and of course having to deal with the fact that you will not have a car for a part of your day. Because of this, our goal here at Midtown is to take care of you just as well as we take care of our cars in the shop. Every single one of our team members is trained to engage with our customers face to face. Often times customers are tense because they do not know what is going on with their car. To eliminate this customer stress, we will walk you through every step and explain each job from start to finish. We prioritize this because there is value in knowing what is being done to your car and why.
Sure, our team members are trained to interact with customers directly, but part of the reason so much interaction takes place is because every single one of our team members are passionate about their job. Our team could talk about cars for hours on end. Our team truly loves what they do, and this leads to a great company culture. Our team is upbeat, passionate about Porsche and Mercedes cars, and are not afraid to joke around and have some fun. The Midtown culture is the best culture because our workers love working here. By bringing your car to a place where people enjoy what they do, you will be surrounded by good energy and thus receive the best treatment.
To get fantastic car treatment and outstanding treatment as a customer, come visit us at Midtown Autoworks.